I have used the online chat channel to reduce my bill for years. As you mentioned recently, their online channel has really strengthened their conservation responsibility and they are no longer working to find an alternative package. For the voice. If you pay a monthly flat fee for your call plan, this fee cannot cover certain types of calls. These types of excluded calls are billed per call (for example. B operating services) or measured (for example. B international calls). You will find information on fees per call and when call fees are measured in www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice. If your Voice user fees exceed the typical costs of using the accommodation, we can: (i) ask you for Voice advances that we can charge with an unpaid balance in your account; (ii) setting a credit limit for voice and/or function fees; and/or (iii) to limit voice or function. If you exceed your credit limit, we reserve the right to suspend Voice and demand payment for user fees that will be taken into account on your account. Our paper invoices for Voice contain only a summary of the fees. Detailed information for a limited time can be found in a password-protected part of our site. You can call 1-800-XFINITY for a hard copy of the outgoing toll statements related to your last bill.
These copies may have the effect of a surcharge, unless it is prohibited by current legislation. I was the king with Directv, 17 years old. Now that I`m living, I`m forced to take Comcast. Number chosen by number only try to get customer service ever! It sucks we have to play these games, but it`s worth spending 30 minutes or so and save $400 a year. That`s the way it is for me. My 2 year deal has just ended, so I end up using its chat function. You seem to get better agents, if you actually log in to your account, go to us, chat, general billing issue. In this way, they already have all your information and are ready to act. Ask to be redirected to the sales department as soon as you are in the chat room. They will be transferred to another agent. A sales agent.
I just said what I wanted and I told him about a new offer I had seen on their site. First Triple Play $109.95 for one year. I was very polite and thanked for your time, and I appreciate the help that checked the offers. He finally came back with 129.99 $US for a year. The best offer I saw was $169.95. Boom, there`s $40 a month in savings. The more my Internet speed doubles, all premium channels and the new X1-Box. No upgrade fees. No installation fees.
I had a 1 chat very fast. It was obvious that he would not deal with it. Leave and come back and talk another time. The second time worked. Just show that offers depend on who you receive and whether they want to help you. It also helps if you always pay your bill on time. The agent noted my good balance sheet before accepting the agreement. We have to play stupid games for this monopoly. I would like to have other possibilities for the Internet, but not me.
Currently, our double play bill is 132.88 $US, after a chat employee told me I was charged the normal rate – even though I accepted 2 years until October 2017. I`m always confused. 2 months ago, our bill was 103 $US, last month it was higher than 132 dollars!. 👎! I haven`t called the retention team yet. but think about separating and working the bill problem from this- in the hope that they will reduce the bill while keeping our package of cable channels. Just the billing part that needs to be optimized It worked today 5/3/2018 for me. I`ve been doing this every year for 8 years. My bill had jumped $30. So I called and spoke very kindly to the lady. I even found out she was from the Philippines, so I said I was there. He built a little relationship just to make it personal.